If a company pays for an analyst's certification, they may require the analyst to stay with the company for a certain amount of time once they are certified.
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Q19: Project management skills enable service desk analysts
Q20: Becoming certified typically guarantees an individual will
Q22: Since the trend is for people to
Q23: Successful managers are able to focus on
Q24: According to Frederick Herzberg, a behavioral scientist,
Q25: A good service desk manager understands that
Q26: _ contributes to a successful service desk
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