Service Level Agreements are considered the most comprehensive way to fully measure service desk performance.

Question

Quizplus · Accepted Answer

Service Level Agreements (SLAs) are important for setting expectations and measuring specific aspects of service desk performance, but they do not fully measure all aspects of performance, such as customer satisfaction, quality of service, or the efficiency of problem resolution. Other metrics and KPIs are also needed for a comprehensive evaluation.

Service Level Agreements Are Considered the Most Comprehensive Way to Fully