What is the service desk's role in the change management process?
A)The service desk logs and approves emergency changes, so that impact to the business is minimized.
B)The service desk runs the CAB meetings and communicates the calendar of upcoming changes.
C)The service desk implements all changes that can be delivered and installed remotely.
D)The service desk tracks incidents caused by change via the incident management process.

Question

Quizplus · Accepted Answer

The service desk's role in the change management process includes tracking incidents that may arise as a result of changes. This is part of ensuring that any negative impacts from changes are quickly identified and addressed, maintaining the stability of IT services.

What Is the Service Desk's Role in the Change Management