The objective of ____ is to minimize the impact of incidents, eliminate recurring incidents, and prevent problems and their resulting incidents from occurring.
A)incident management
B)problem management
C)outage management
D)service management

Question

Quizplus · Accepted Answer

Problem management aims to minimize the impact of incidents by identifying the root cause of incidents to prevent them from happening again. It focuses on eliminating recurring incidents and preventing problems and their resulting incidents from occurring, differentiating it from incident management, which primarily focuses on resolving incidents as they occur.

The Objective of ____ Is to Minimize the Impact of Incidents