Skills people need to use and support the specific products and technologies the service desk supports are referred to as ____ skills.
A) business
B) computer
C) technical
D) analytical
Correct Answer:
Verified
Q34: If an incident that has been escalated
Q35: When service desk analysts are working with
Q36: Which is correct?
A)If a service desk analyst
Q37: Skills people need that are unique to
Q38: Experience with ITSM and quality management frameworks
Q40: Verbal skills, customer service skills, and teamwork
Q41: Which would be the best way for
Q42: _ is considered a soft skill.
A)Time-management
B)Problem-solving
C)Stress-management
D)Organizational ability
Q43: Problem solving is _.
A)basically trouble-shooting a technical
Q44: _ skills are particularly important in the
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