In an organization with level one specialists, which is true?
A)They typically maintain in-house developed software.
B)They typically receive and log all customer contacts.
C)They resolve routine incidents and service requests.
D)They may represent the service desk on process improvement teams.

Question

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The Answer of In an organization with level one specialists, which is true?
A)They typically maintain in-house developed software.
B)They typically receive and log all customer contacts.
C)They resolve routine incidents and service requests.
D)They may represent the service desk on process improvement teams.

In an Organization with Level One Specialists, Which Is True