Instead of rejecting out-of-scope requests, underfunded IT service desks often direct the customer to another source that can help.

Question

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Underfunded IT service desks, lacking the resources to handle all types of requests, often guide customers to alternative sources or departments that can provide the necessary assistance, rather than outright rejecting the requests. This approach helps maintain customer satisfaction while managing the limitations of the service desk.

Instead of Rejecting Out-Of-Scope Requests, Underfunded IT Service Desks Often