Good customer service means giving customers everything they ask for, whenever they ask for it.
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Q22: Ethics provide guidance about what is considered
Q23: Processes describe how to perform tasks in
Q24: The purpose of access management is to
Q25: Once good processes are established, you do
Q26: Information management systems are the technology used
Q28: Customer satisfaction reflects the difference between how
Q29: Of the service desks surveyed by HDI,
Q30: To be successful on a service desk,
Q31: _ is the total amount that a
Q32: Which is true of early technical support
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