In order to streamline support, today's service desks typically provide one channel for customers to request service.
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Verified
Q13: As the computer industry has evolved, the
Q14: One of the uses of remote control
Q15: A service desk that anticipates and prevents
Q16: In the early 1990s, help desks began
Q17: Today's environment, where people have access to
Q19: During the 2010s, changes to the service
Q20: Most companies now have fully proactive service
Q21: Having level one people handle as many
Q22: Ethics provide guidance about what is considered
Q23: Processes describe how to perform tasks in
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