To focus on improving company customer service this year, the CEO of a home goods manufacturing company outlined a list of stakeholders to concentrate on: distributors, local communities, and special-interest groups. These three groups are
A) external stakeholders.
B) general stakeholders.
C) internal stakeholders.
D) preferred stockholders.
E) interest groups.

Question

Quizplus · Accepted Answer

External stakeholders are people or groups in the organization's external environment that are affected by it. The external task environment consists of 10 groups that present the organization with daily tasks to handle: customers, competitors, suppliers, distributors, strategic allies, employee organizations, local communities, financial institutions, government regulators, and special-interest groups.

To Focus on Improving Company Customer Service This Year, the CEO