________ is the process by which a company determines if the intervention made a positive or negative difference.
A) Reference innovation
B) Evaluation
C) Feedback
D) Diagnosis
E) Radical innovation

Question

Quizplus · Accepted Answer

An OD program needs objective evaluation to see if it has done any good. Answers may lie in hard data about absenteeism, turnover, grievances, and profitability, which should be compared with earlier statistics. The change agent can use questionnaires, surveys, interviews, and the like to assess changes in employee attitudes.

________ Is the Process by Which a Company Determines If