Don was messing around with his new tablet and checking out its features, but he was struggling. His warranty gave him three months of free technical support, so he quickly called the tech support number. After waiting on hold, he finally got through to a technician but though they were both speaking English, the technician's accent was difficult for Don to understand. As he listened carefully to every word the technician provided, he thought to himself, "There are some pros and cons to outsourcing. I'm not certain the service is adding value for the customer." Don was correct.

Question

Quizplus · Accepted Answer

Although the producers of products and services find offshore outsourcing to be a more cost-efficient way to provide service to customers, the customers' perceptions of this service does not always meet with their expectations.

Don Was Messing Around with His New Tablet and Checking