Melissa, a new employee at Epic Electronics, is required to perform a variety of bookkeeping and clerical tasks at a workstation. Epic has training software on its workstations that can answer many of the questions she has about what to do on her new job, and how to do it. The software is so good that she rarely asks her supervisor for help. It even tracks the way Melissa performs certain tasks, and offers suggestions to improve her productivity. This software is an example of
A) the use of a technique called computer aided production (CAP) that is becoming increasingly important in high-tech industries.
B) the trend toward telecommuting.
C) the way businesses are using knowledge technology to move relevant information to the people who need it.
D) why mainframe computer systems are more efficient than network computer systems.

Question

Quizplus · Accepted Answer

Knowledge technology changes the flow of information from an individual going to a database to the data coming to the individual. This is what the training program described in this question does. It provides Jamie with the information she needs to work more efficiently right at her workstation.

Melissa, a New Employee at Epic Electronics, Is Required to Perform