The experiences of the past several decades show that, while improvements in technology frequently enhance the efficiency of basic business operations, such improvements never actually change the fundamental way that businesses operate.

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During the 1970s, business technology was used primarily to support business by improving the flow of financial information. In the 1980s the emphasis switched from using technology to support business to using technology to do business. In the late 1980s and into the 1990s the emphasis switched again, to using technology to change business methods. As we've hit the 2000s and 2010s, technology keeps evolving and business must evolve too. Much of the focus today is on mobile technology and big data.

The Experiences of the Past Several Decades Show That, While