Customer service representatives may be asked to sell to current customers during the course of a customer service transaction.

Name: Customer service representatives may be asked to sell to current customers during the course of a customer service transaction.
Brand: Quizplus
Rating: 4.7 (38 reviews)

Question

Quizplus · Accepted Answer

It is not uncommon for customer service representatives to offer additional products or services to current customers during a transaction, with the goal of increasing sales and customer loyalty. This is known as upselling or cross-selling.

Customer Service Representatives May Be Asked to Sell to Current