Seamless integration is a goal for many companies but is not yet reality for most.Which of the following is NOT an example of seamless integration?
A)buying a product online and then returning it to a retail store
B)buying a product at a retail store and taking it back to the store for a refund
C)buying a product online and picking up the product at a retail location
D)calling a customer service rep on the phone to inquire about an order placed through the company's website
E)getting a quote from a salesperson and then completing the order process through the company's website

Question

Quizplus · Accepted Answer

Option B requires the customer to physically visit the retail store for a refund which involves an extra step and is not as seamless as the other options where the customer can obtain a refund or complete the order process online.

Seamless Integration Is a Goal for Many Companies but Is