An instructor is almost finished completing a course and has a very dissatisfied learner. Which of the following would be the BEST course of action to help the learner?
A) Ask other learners if they had issues with the course.
B) Offer the learner a refund on the course,
C) Ask the learner if they had an issue with the course.
D) Invite the learner back to retake the course.

Question

Quizplus · Accepted Answer

Asking the learner if they had an issue with the course allows the instructor to understand the specific concerns and address them directly, which is a constructive approach to resolving dissatisfaction.

An Instructor Is Almost Finished Completing a Course and Has