A customer reports that connectivity to their web server has been sporadic throughout the morning. An administrator has applied OS patches periodically throughout the morning and rebooted the server. Which of the following has the administrator MOST likely violated?
A) Service level agreement
B) Mean time before failure
C) Mean time to repair
D) Request for proposal

Question

Quizplus · Accepted Answer

The administrator most likely violated the Service Level Agreement (SLA), which typically includes commitments to uptime and availability. Applying patches and rebooting the server during business hours can disrupt service and violate these commitments.

A Customer Reports That Connectivity to Their Web Server Has