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A Network Technician Receives a Trouble Ticket and Speaks to the User

Question 610

Multiple Choice

A network technician receives a trouble ticket and speaks to the user who is experiencing the issues with the application. Which of the following should the technician perform NEXT?


A) Gather information.
B) Determine the symptoms.
C) Establish a plan of action.
D) Document the findings

Correct Answer:

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