A user reports intermittent performance issues on a segment of the network. According to the troubleshooting methodology, which of the following steps should the technician do NEXT after collecting initial information from the customer?
A) Document findings, actions, and outcomes.
B) Establish a theory of probable cause.
C) Establish a plan of action to resolve the problem.
D) Duplicate the problem, if possible.

Question

Quizplus · Accepted Answer

Duplicating the problem, if possible, is the next step in the troubleshooting methodology after collecting initial information from the customer. This allows the technician to verify the issue and gather more information about its cause.

A User Reports Intermittent Performance Issues on a Segment of the Network