A help desk technician encounters an issue and wants to find out if a colleague has encountered the same issue before. Which of the following should the technician do FIRST?
A) Check Knowledge Base.
B) Search local logs.
C) Research possible theories.
D) Question users.

Question

Quizplus · Accepted Answer

The technician should first check the Knowledge Base, as it is a repository of documented issues and solutions that colleagues may have encountered and resolved previously.

A Help Desk Technician Encounters an Issue and Wants to Find