A technician is troubleshooting an error message and tests the same program on a separate, identical machine. Which of the following troubleshooting methodology steps is this an example of?
A) Duplicate the problem
B) Gather information
C) Question users
D) Divide and conquer

Question

Quizplus · Accepted Answer

This step is an example of "Duplicate the problem" because the technician is testing the same program on a separate, identical machine to see if the error message occurs again.

A Technician Is Troubleshooting an Error Message and Tests the Same