A user is getting an error message when trying to go to a website. A technician asks the user a few questions to find out more about the issue. The technician opens a browser locally and browses to the same site as the user. Which of the following troubleshooting steps is the technician using by browsing to the same site?
A) Establish a plan of action.
B) Gather information
C) Duplicate the problem.
D) Find the root cause.

Question

Quizplus · Accepted Answer

The technician is attempting to duplicate the problem by accessing the same website to see if they encounter the same error, which helps in understanding the issue better.

A User Is Getting an Error Message When Trying to Go