A recent CRM upgrade at a branch office was completed after the desired deadline. Several technical issues were found during the upgrade and need to be discussed in depth before the next branch office is upgraded. Which of the following should be used to identify weak processes and other vulnerabilities?
A) Gap analysis
B) Benchmarks and baseline results
C) Risk assessment
D) Lessons learned report

Question

Quizplus · Accepted Answer

A lessons learned report is used to review what went wrong and what went right during a project, helping to identify weak processes and vulnerabilities to improve future projects.

A Recent CRM Upgrade at a Branch Office Was Completed