Ann, a technician, is dispatched to a corporate customer that has reported a malware infection. Upon arrival, Ann notices the system is shut off, and she is able to start the computer without incident. Ann also notices numerous pop-ups appear when the web browser is opened. Which of the following should Ann do NEXT?
A) Report the incident to the appropriate contact
B) Clear the system logs and browser history
C) Take a screenshot of the pop-ups
D) Advise the customer to use the browser in private mode

Question

Quizplus · Accepted Answer

The Answer of Ann, a technician, is dispatched to a corporate customer that has reported a malware infection. Upon arrival, Ann notices the system is shut off, and she is able to start the computer without incident. Ann also notices numerous pop-ups appear when the web browser is opened. Which of the following should Ann do NEXT?
A) Report the incident to the appropriate contact
B) Clear the system logs and browser history
C) Take a screenshot of the pop-ups
D) Advise the customer to use the browser in private mode

Ann, a Technician, Is Dispatched to a Corporate Customer That