A customer brings an old PC to a computer repair shop and asks for advice with regard to its repair or replacement. The PC has numerous errors during the boot process and is running a very outdated operating system. Which of the following should the technician do?
A) Ask if the customer would like to donate the PC to a school
B) Offer to sell a slightly newer computer to the customer
C) Work on the computer and bill the customer for the time
D) Advise the customer that the cost of repair is more than a new PC

Question

Quizplus · Accepted Answer

The technician should advise the customer that the cost of repair is more than a new PC, as this is the most honest and practical advice given the outdated system and numerous errors.

A Customer Brings an Old PC to a Computer Repair