A user's mobile device is losing its battery charge very quickly. The user reports a 90% charge at 9:00 a.m., but has 22% battery by 1:00 p.m. The user has installed several applications, and the phone is a relatively new, high-end phone. The user claims most of the usage involves checking emails for a few minutes three or four times per hour. Which of the following should a technician perform FIRST to diagnose the issue properly?
A) Check the applications and their resource usage.
B) Order a replacement battery and see if the phone maintains its charge.
C) Configure the email software to work on a fetch schedule instead of the push setting.
D) Wipe the phone entirely and reset all settings to their default states.
E) Decrease the screen brightness to 30%.
F) Uninstall all the applications on the phone and see if the battery issues remain.

Question

Quizplus · Accepted Answer

Checking the applications and their resource usage is the first step to diagnose the issue, as some apps may be consuming excessive battery power.

A User's Mobile Device Is Losing Its Battery Charge Very