An office manager emails a technical support contractor about a new desktop for one of the workers. The office manager provides a specific configuration for the desktop. The technician notes the request will require the purchase of a new system. New system purchases are not in the scope of the support agreement. Which of the following should the technician do NEXT?
A) Create a risk analysis report for review
B) Submit a change order for approval
C) Insist the worker accepts the standard desktop
D) Document the request and place the order

Question

Quizplus · Accepted Answer

The technician should submit a change order for approval because the request involves a purchase that is outside the scope of the current support agreement. This ensures that the necessary approvals are obtained before proceeding with the purchase.

An Office Manager Emails a Technical Support Contractor About a New