A user believes there is a virus on a laptop. The user installs additional real-time protection antivirus software but is now experiencing extremely slow performance on the laptop. Which of the following should a technician do to resolve the issue and avoid recurrence?
A) Activate real-time protection on both antivirus software programs
B) Uninstall one antivirus software program and install a different one
C) Run OS updates
D) Enable the quarantine feature on both antivirus software programs
E) Remove the user-installed antivirus software

Question

Quizplus · Accepted Answer

Installing multiple real-time protection antivirus programs can cause conflicts and slow performance. Removing the user-installed antivirus software will resolve the issue and prevent recurrence.

A User Believes There Is a Virus on a Laptop