A customer accidentally drops a laptop while it is charging. The next day, the customer notices the laptop will not turn on and calls a technician to investigate. The technician confirms the laptop will not turn on and calls a technician to investigate. The technician confirms the laptop will not turn on even though it is connected to the power adapter. Which of the following components is the MOST likely cause of this behavior?
A) Power adapter
B) Battery
C) DC jack
D) Hard drive

Question

Quizplus · Accepted Answer

The DC jack is the most likely cause of this behavior because it is the component that connects the power adapter to the laptop. If the DC jack is damaged, the laptop will not be able to receive power from the power adapter, and it will not be able to turn on.

A Customer Accidentally Drops a Laptop While It Is Charging