Several users reported an outage with a specific application. The help desk identified the problem and suspects the issue is with an on-premises server that was updated recently. The help desk is given authorization to roll back the updates. Which of the following steps is the help desk about to perform?
A) Documenting the findings, actions, and outcomes
B) Testing the theory to determine cause to determine the next steps
C) Verifying full system functionality after establishing a plan of action
D) Implementing preventive measures after verifying system functionality

Question

Quizplus · Accepted Answer

The help desk is about to test the theory that the recent update caused the issue by rolling back the updates to see if it resolves the problem.

Several Users Reported an Outage with a Specific Application