A technician installed a new printer for a client and successfully printed a test page. The next day, the customer reports there are garbled characters on printed pages. The technician questions the user and discovers OS updates were applied overnight. Which of the following should the technician check NEXT to troubleshoot the issue?
A) If the device appears in the Device Manager
B) If the correct printer driver is selected
C) If the printer's onboard memory is low
D) If the Windows Print Spooler service is running

Question

Quizplus · Accepted Answer

The issue likely stems from the OS updates affecting the printer driver, so checking if the correct printer driver is selected is the next logical step.

A Technician Installed a New Printer for a Client and Successfully