A user reports a complete loss of data. A technician determines the data was stored on an external drive, and the drive light is working properly. Which of the following steps should the technician perform NEXT?
A) Configure a temporarily drive and install backup software.
B) Reseat the memory, reboot the computer, and check the logs.
C) Replace the drive cable and run diagnostics on the drive.
D) Boot into BIOS and verify the onboard drive size and settings.

Question

Quizplus · Accepted Answer

The technician should replace the drive cable and run diagnostics on the drive to determine if the issue is with the connection or the drive itself, as the drive light indicates power but not necessarily data transfer.

A User Reports a Complete Loss of Data