A user receives a replacement modem/router combination device from an ISP and plugs it in. A laptop connected to the router via WiFi receives an address in the 192.168.0.x range but is unable to access the Internet. Which of the following would MOST likely resolve the problem?
A) Upgrade the network drivers on the laptop.
B) Change the laptop from a wireless to a wired connection.
C) Register the new cable modem MAC address with the ISP.
D) Update the password on the wireless connection.

Question

Quizplus · Accepted Answer

The issue is likely that the ISP needs to recognize the new modem's MAC address to allow internet access. Registering the new modem's MAC address with the ISP would resolve the problem.

A User Receives a Replacement Modem/router Combination Device from an ISP