A technician receives a laptop due to its low performance and intermittent S.M.A.R.T. errors on boot up. Which of the following is the NEXT step the technician should take to diagnose the issue?
A) Low-level format the existing drive.
B) Repair the OS installation on the existing drive.
C) Immediately replace the failing drive.
D) Copy the user's profile folder to an external drive.

Question

Quizplus · Accepted Answer

The technician should first back up the user's data by copying the profile folder to an external drive to prevent data loss before attempting any further diagnostics or repairs.

A Technician Receives a Laptop Due to Its Low Performance