Ann, a user, reports she cannot view any emails from last year on her new smartphone. A technician checks Ann's webmail and confirms emails are present in the inbox on the account, but they are not available on her phone. The email server settings are configured correctly on the phone. Which of the following steps should resolve the problem?
A) Change the synchronization frequency to push only.
B) Install and configure a third-party email application on the phone.
C) Perform a factory reset of the phone and reconfigure email.
D) Increase the number of days email is synced to the phone.

Question

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The Answer of Ann, a user, reports she cannot view any emails from last year on her new smartphone. A technician checks Ann's webmail and confirms emails are present in the inbox on the account, but they are not available on her phone. The email server settings are configured correctly on the phone. Which of the following steps should resolve the problem?
A) Change the synchronization frequency to push only.
B) Install and configure a third-party email application on the phone.
C) Perform a factory reset of the phone and reconfigure email.
D) Increase the number of days email is synced to the phone.

Ann, a User, Reports She Cannot View Any Emails from Last