A technician received a call that the network printer was printing garbled text. The technician printed a test page from several users' workstations and received the same result. The technician then ran a diagnostic on the printer, and everything passed. After uninstalling the printer from a user's workstation and then reinstalling it, the printer is now working properly. Which of the following was the cause of this issue?
A) The font was changed by the user in the printing preferences.
B) There were several print jobs hung in the queue.
C) The toner level in the printer was extremely low.
D) Drivers on the users' workstations were out of date.
E) The print server spooler file was corrupt.

Question

Quizplus · Accepted Answer

The issue was likely caused by outdated drivers on the users' workstations. Reinstalling the printer would have updated the drivers, resolving the problem of garbled text.

A Technician Received a Call That the Network Printer Was