An employee's mobile device no longer charges, and the employee believes the battery is bad. A technician tests the mobile device and finds it will charge on a wireless charging pad but not when it is connected to a charging cable. Other devices charge without issue when the cable is used. Which of the following should the technician perform FIRST to resolve the issue?
A) Clean out the charging port on the device
B) Replace the mobile device's battery
C) Issue a new charging cable to the employee
D) Send the device for service and give the employee a loaner

Question

Quizplus · Accepted Answer

The charging port may be obstructed with debris, preventing a proper connection with the cable. Cleaning it is a simple first step.

An Employee's Mobile Device No Longer Charges, and the Employee