A user's laptop is shutting down unexpectedly. The technician discovers the shutdowns only happen when the laptop is moved from one room to another. The technician reseated the hard drive, memory, battery, and LCD cable, but the laptop continues to shut down. Which of the following is the MOST probable cause of the issue?
A) Residual energy on the motherboard
B) System overheating
C) Distended capacitors
D) Loose battery connection
E) CMOS battery failure

Question

Quizplus · Accepted Answer

A loose battery connection is the most probable cause because the shutdowns occur when the laptop is moved, suggesting a physical connection issue.

A User's Laptop Is Shutting Down Unexpectedly