Capacity management is a process to ensure IT infrastructure is used efficiently and that it is provided at the right time and price in the needed volumes. Which ISO/IEC 20000 process group does Capacity management belong to?
A) Control processes
B) Resolution processes
C) Relationship processes
D) Service delivery processes

Question

Quizplus · Accepted Answer

Capacity management is part of the Service delivery processes in ISO/IEC 20000, as it focuses on ensuring that IT services are delivered efficiently and meet the required performance levels.

Capacity Management Is a Process to Ensure IT Infrastructure Is