Which of the following is a problem definition tool from the operations consulting tool kit?
A)Plant tours/audits
B)Work sampling
C)Gap analysis
D)Balanced scorecard
E)Responsibility charts

Question

Quizplus · Accepted Answer

Gap analysis is a problem definition tool that helps identify the gap between the current state and the desired state in terms of performance or quality. It is commonly used to identify areas of improvement or potential problems in a business process. Plant tours/audits and work sampling are tools used for process analysis, while the balanced scorecard and responsibility charts are tools used for performance management and planning.

Which of the Following Is a Problem Definition Tool from the Operations