The network of people that helps create value for a firm's customers is part of the firm's
A)capabilities.
B)competencies.
C)opportunities.
D)none of the above.

Question

Quizplus · Accepted Answer

The network of people, such as employees, suppliers, partners, and customers, who help create value for a firm's customers, is part of the firm's capabilities. Capabilities refer to a firm's ability to perform tasks, utilize resources, and achieve specific objectives. The network of people is a key capability that contributes to the firm's overall ability to create value for its customers. Competencies refer to the specific skills and knowledge required to perform specific tasks, while opportunities refer to external factors that could potentially benefit the firm.

The Network of People That Helps Create Value for a Firm's