Operations Control refers to?
A) The managers of the Event and Access Management Processes
B) Overseeing the monitoring and escalating of IT operational events and activities
C) The tools used to monitor the status of the IT Network
D) The situation where the Service Desk manager is required to monitor the status of the infrastructure when Service Desk Operators are not available
Correct Answer:
Verified
Q3: What is the difference between a Known
Q4: Scenario Brewster's is a toy factory that
Q5: Which of the following is NOT an
Q6: Scenario Brewster's is a toy factory that
Q7: Scenario Brewster's is a toy factory that
Q9: Scenario Brewster's is a toy factory that
Q10: Which ITIL process ensures that the IT
Q11: There have been multiple incidents recorded by
Q12: Scenario NEB is a financial management company
Q13: Functions are best described as?
A) Self-Contained units
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