Undertaking a gap analysis is a key activity within which part of the Deming Cycle for improving services and service management processes?
A) Plan
B) Do
C) Check
D) Act

Question

Quizplus · Accepted Answer

A gap analysis is typically conducted during the "Plan" phase of the Deming Cycle to identify the differences between current and desired performance, which helps in planning improvements.

Undertaking a Gap Analysis Is a Key Activity Within Which