What is the CORRECT definition of service management?
A) A set of specialized assets for transitioning services into the live operational environment
B) A set of specialized organizational capabilities for delivering value to customers in the form of services
C) A group of events that meet the demand from customers for services that they receive
D) A group of people that manages services to fulfill the needs of users and customers
Correct Answer:
Verified
Q395: What is a change of state that
Q396: Which of the following statements about processes
Q397: Which of the following is the BEST
Q398: Which of the following is NOT an
Q399: The difference between service metrics and technology
Q401: Which areas are NOT measured by process
Q402: Which is a responsibility of a customer
Q403: What do customers NOT have ownership of
Q404: Which is an outcome of service design?
A)
Q405: Access management is responsible for implementing policies
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