Which one of the following is the BEST definition of the term service management?
A) A set of specialized organizational capabilities for providing value to customers in the form of services
B) A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose
C) The management of functions within an organization to perform certain activities
D) Units of organizations with roles to perform certain activities

Question

Quizplus · Accepted Answer

Service management is best defined as a set of specialized organizational capabilities for providing value to customers in the form of services, focusing on delivering and managing services to meet customer needs.

Which One of the Following Is the BEST Definition of the Term