Which of the following are objectives of service level management? 1: Defining, documenting and agreeing the level of FT services to be provided 2: Monitoring, measuring and reporting the actual level of services provided 3: Monitoring and improving customer satisfaction 4: Identifying possible future markets that the service provider could operate in
A) 1, 2 and 3 only
B) 1 and 2 only
C) 1, 2 and 4 only
D) All of the above

Question

Quizplus · Accepted Answer

Service level management focuses on defining, documenting, and agreeing on service levels, monitoring and measuring service performance, and improving customer satisfaction. Identifying future markets is not a primary objective.

Which of the Following Are Objectives of Service Level Management