Which of the following is an example of proactive problem management?
A) Automated detection of an infrastructure or application fault, using event/alert tools automatically to raise an incident
B) Analysis of an incident by a technical support group which revels that an underlying problem exists, or is likely to exist
C) Suspicion or detection of a cause of one or more incidents by the service desk
D) Trending of historical incident records to identify one or more underlying causes

Question

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The Answer of Which of the following is an example of proactive problem management?
A) Automated detection of an infrastructure or application fault, using event/alert tools automatically to raise an incident
B) Analysis of an incident by a technical support group which revels that an underlying problem exists, or is likely to exist
C) Suspicion or detection of a cause of one or more incidents by the service desk
D) Trending of historical incident records to identify one or more underlying causes

Which of the Following Is an Example of Proactive Problem