Which statement BEST describes the value of service strategy to the business?
A) It allows higher volumes of successful change
B) It reduces unplanned costs through optimized handling of service outages
C) It reduces the duration and frequency of service outages
D) It enables the service provider to understand what levels of service will make their customers successful

Question

Quizplus · Accepted Answer

Service strategy focuses on understanding customer needs and aligning services to meet those needs, ensuring customer success.

Which Statement BEST Describes the Value of Service Strategy to the Business