Which of the following standards would be most useful in evaluating the performance of a customer-service group?
A) The average time per customer inquiry should be kept to a minimum.
B) Customer complaints should be processed promptly.
C) Employees should maintain a positive attitude when dealing with customers.
D) All customer inquiries should be answered within seven days of receipt.

Question

Quizplus · Accepted Answer

A specific, measurable standard like answering all customer inquiries within seven days provides a clear benchmark for evaluating performance.

Which of the Following Standards Would Be Most Useful in Evaluating